Candy Cane

At Evan’s Oro Negro Café, we’re committed to delivering fresh, premium coffee and tea directly to your door with care and reliability.
Processing Times
• Orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation.
• You’ll receive a tracking email once your order has shipped.
U.S. Shipping
• FREE Shipping (U.S.): We currently offer free standard shipping on all coffee and tea products within the United States.
• Delivery usually takes 3–7 business days depending on location.
• Expedited shipping may be available at checkout for an additional cost.
International Shipping 🌍
• We proudly ship worldwide.
• Shipping and customs/duties costs are the responsibility of the customer.
• Rates and delivery times vary by destination and will be calculated at checkout.
• Please note: Customs clearance may cause delays outside our control.
Order Tracking
• A tracking number will be sent by email once your order ships.
• Please allow up to 48 hours for tracking updates to appear.
Shipping Delays
While we aim for timely delivery, carrier delays due to weather, holidays, or customs inspections may occur.
Damaged or Lost Packages
• If your order arrives damaged, contact us immediately at support@evansoronegro.com with your order number and photos.
• If a package is lost, we will work with the carrier to resolve the issue or send a replacement.
Contact Us
For any shipping questions, reach us at:
📞 (337) 655-6004 – Javier
📞 (480) 678-9819 – America
📧 support@evansoronegro.com

At Evan’s Oro Negro Café, we stand behind every roast we create. Each bag is crafted with passion, precision, and care — because we believe luxury should be felt in every sip. If for any reason your order does not meet expectations, we’ll do our best to make it right.
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🌱 Freshness Guarantee
• Coffee is a perishable product, so only unopened bags may be returned.
• Requests must be made within 14 days of delivery.
• Once approved, we’ll issue a refund to your original payment method or provide store credit.
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📦 Damaged, Incorrect, or Defective Items
• If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
• Provide a photo of the issue so we can quickly resolve it.
• We will cover the cost of replacement or refund, including shipping.
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☕ Opened Coffee Bags
• For freshness reasons, opened coffee cannot be returned.
• However, we value your satisfaction — if a roast doesn’t meet your taste, we’ll offer:
• A one-time satisfaction discount on your next order, or
• A replacement sample of another roast to try.
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🎁 Merchandise (Caps, Mugs, Apparel & More)
• Merchandise items may be returned or exchanged within 30 days of purchase, provided they are unused and in original condition.
• Customer is responsible for return shipping unless the item is defective or incorrect.
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💳 Refund Process
• Once your return is received and approved, refunds are issued to the original payment method within 5–7 business days.
• For quicker resolution, we may also offer store credit or a replacement item.
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❤️ Our Promise
“We believe that coffee is more than a drink — it’s a ritual, a moment of peace, and a touch of luxury. If something falls short, let us know. We’ll make it right, because you deserve nothing less.”
For return or refund requests, please email us at: support@evansoronegro.com