Refund policy
☕ Return & Refund Policy – Evan’s Oro Negro Café
At Evan’s Oro Negro Café, we stand behind every roast we create. Each bag is crafted with passion, precision, and care — because we believe luxury should be felt in every sip. If for any reason your order does not meet expectations, we’ll do our best to make it right.
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🌱 Freshness Guarantee
• Coffee is a perishable product, so only unopened bags may be returned.
• Requests must be made within 14 days of delivery.
• Once approved, we’ll issue a refund to your original payment method or provide store credit.
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📦 Damaged, Incorrect, or Defective Items
• If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
• Provide a photo of the issue so we can quickly resolve it.
• We will cover the cost of replacement or refund, including shipping.
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☕ Opened Coffee Bags
• For freshness reasons, opened coffee cannot be returned.
• However, we value your satisfaction — if a roast doesn’t meet your taste, we’ll offer:
• A one-time satisfaction discount on your next order, or
• A replacement sample of another roast to try.
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🎁 Merchandise (Caps, Mugs, Apparel & More)
• Merchandise items may be returned or exchanged within 30 days of purchase, provided they are unused and in original condition.
• Customer is responsible for return shipping unless the item is defective or incorrect.
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💳 Refund Process
• Once your return is received and approved, refunds are issued to the original payment method within 5–7 business days.
• For quicker resolution, we may also offer store credit or a replacement item.
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❤️ Our Promise
“We believe that coffee is more than a drink — it’s a ritual, a moment of peace, and a touch of luxury. If something falls short, let us know. We’ll make it right, because you deserve nothing less.”
For return or refund requests, please email us at: support@evansoronegro.com
