Shipping policy

Evan’s Oro Negro Café – Shipping Policy

At Evan’s Oro Negro Café, we’re committed to delivering fresh, premium coffee and tea directly to your door with care and reliability.

Processing Times

• Orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation.

• You’ll receive a tracking email once your order has shipped.

U.S. Shipping

• FREE Shipping (U.S.): We currently offer free standard shipping on all coffee and tea products within the United States.

• Delivery usually takes 3–7 business days depending on location.

• Expedited shipping may be available at checkout for an additional cost.

International Shipping 🌍

• We proudly ship worldwide.

• Shipping and customs/duties costs are the responsibility of the customer.

• Rates and delivery times vary by destination and will be calculated at checkout.

• Please note: Customs clearance may cause delays outside our control.

Order Tracking

• A tracking number will be sent by email once your order ships.

• Please allow up to 48 hours for tracking updates to appear.

Shipping Delays

While we aim for timely delivery, carrier delays due to weather, holidays, or customs inspections may occur.

Damaged or Lost Packages

• If your order arrives damaged, contact us immediately at support@evansoronegro.com with your order number and photos.

• If a package is lost, we will work with the carrier to resolve the issue or send a replacement.

For any shipping questions, reach us at:

📞 (337) 655-6004 – Javier

📞 (480) 678-9819 – America

📧 support@evansoronegro.com

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